Question 1

What is Supermile?

Accepted Answer

Supermile is Saudi Arabia's last-mile operating system — an AI-powered platform unifying logistics operators and marketplaces in one system, serving 520+ partners and 26,000+ drivers across the Kingdom. It offers two products: ENGINIZER for businesses (restaurants, retailers, e-commerce) and OSTOOLY for fleet operators and delivery service providers.

Question 2

What is the difference between ENGINIZER and OSTOOLY?

Accepted Answer

ENGINIZER is Supermile's delivery management platform for restaurants, retailers, and e-commerce businesses — it automates dispatch across multiple delivery partners. OSTOOLY is the fleet management OS for delivery operators and logistics companies — it handles driver tracking, workforce scheduling, compliance, and earnings optimisation.

Question 3

How does Supermile achieve 34% more partner earnings?

Accepted Answer

Through a smart AI dispatch engine that selects the best delivery partner for each order in under one second, based on distance, cost, and availability. This reduces idle time, cuts unnecessary costs, and significantly boosts operational efficiency for delivery service providers.

Question 4

Which cities does Supermile cover in Saudi Arabia?

Accepted Answer

Supermile currently covers Riyadh, Jeddah, Dammam, Makkah, and Madinah, with ongoing expansion to cover all regions of the Kingdom of Saudi Arabia.

Question 5

Does Supermile integrate with existing POS systems?

Accepted Answer

Yes. Supermile integrates with leading POS and e-commerce platforms in Saudi Arabia including Salla and Foodics via ready-made integrations or an open API.

Question 6

How long does it take to get started with Supermile?

Accepted Answer

Standard onboarding takes between three and ten business days. The Supermile team handles integration setup, team training, and post-launch follow-up.

Question 7

What types of businesses can work with Supermile?

Accepted Answer

Supermile serves restaurants and F&B chains, grocery and cloud stores, e-commerce platforms, retail outlets, pharmacies, aggregator delivery apps, and home producers — any establishment that needs to manage delivery operations with one or more delivery partners.

Question 8

Is there a maximum number of delivery partners I can connect with through Supermile?

Accepted Answer

No. Supermile connects businesses with over 520 delivery partners across Saudi Arabia through a single dashboard. Partners can be activated at any time with no separate contracts or individual integrations required.

Question 9

Does Supermile require software installation or a dedicated device?

Accepted Answer

No. Supermile is a fully cloud-based platform accessible directly in the browser from any computer or tablet — no software download or dedicated hardware required. Mobile apps for drivers and couriers are available on iOS and Android.

Question 10

Does Supermile handle KSA regulatory compliance automatically?

Accepted Answer

Yes. OSTOOLY automates compliance with Saudi Arabian regulations including Ministry of Transport requirements, ZATCA (Zakat, Tax and Customs Authority) rules, and GOSI (General Organization for Social Insurance) reporting for drivers and fleet operators.